Information Technology Services (ITS) offers a robust suite of . As the 鶹ƵUniversity community prepares for the fall semester, ITS is working with partners across campus to ensure a smooth transition.
Faculty Communications, Consultation and Coaching
Each Tuesday and Thursday, ITS sends “Teaching Tips” emails to faculty with the latest information on . These messages promote best practices and solutions to frequently encountered challenges. To provide holistic faculty support, ITS has partnered with the Center for Teaching and Learning Excellence and the Center for Online and Digital Learning to offer faculty consultation and coaching. Whether faculty have technical or pedagogical questions, they can reach the ITS faculty support team at help@syr.edu. The appropriate support personnel will respond based on the specific question(s). ITS also hosts with faculty support personnel and faculty members each Tuesday at noon ET.
Course Transition Services
In addition to resources provided by the ITS faculty support team, 鶹ƵUniversity has partnered with Blackboard Academic Services to provide fall course transition services to faculty throughout the summer. Faculty are encouraged to fill out the to request support or to submit questions about specific aspects of online instruction and preparation. For reference, here are some . And are every Tuesday at 6 p.m. ET and every Thursday at 10 a.m. ET.
Working and Teaching Remotely
The page on Answers covers a range of topics for faculty and staff who will continue to work remotely. Topics include remote access, web conferencing tools and file management solutions.
Help Options
In addition to the expertise of school, college and unit IT personnel, ITS provides a variety of tech support options:
The ITS Service Center is available by phone (315.443.2677), by email (help@syr.edu) or through in-person support. Information on ITS Service Center hours is available at .
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