, the University’s faculty and staff assistance program partner, provides comprehensive, confidential counseling, as well as worklife management services and resources. Here are five things to know about Carebridge that’ll guide you and your loved ones to use this free, confidential service to the fullest.
1. Who is eligible for the service?
All members of the University community eligible to participate in the University’s medical plan—including benefits-eligible faculty and staff, retirees and their dependents—may access the full suite of comprehensive services offered through Carebridge.
2. What services and resources does Carebridge provide?
Counseling Benefit
The full suite of Carebridge’s comprehensive counseling services offers integrated, accessible, confidential support, 24 hours a day, seven days a week, 365 days a year by calling 800.437.0911 (TTY: 711). The licensed, credentialed counselors at Carebridge can offer support in a variety of ways, including immediate telephonic consultation; referral to short-term, face-to-face counseling; and referral to longer-term treatment. Counselors can assist with a wide range of concerns, such as family and relationship stress, separation and divorce, abuse and domestic violence, anxiety, grief and loss, stress and trauma. Individual, couples or family counseling options are available.
WorkLife Management Services
The worklife specialists at Carebridge are passionate about providing information, guidance, tools and resources to help you and your family members address a wide range of issues, such as child or elder care, parenting, creating a practical budget, time management, finding a pet sitter and more! The Carebridge service design allows for unlimited telephonic worklife consultations, as well as working with the same specialist for ongoing support as needed. Support is available at every stage of life.
3. How do I get started?
Getting started is easy and convenient.
Whether you are interested in accessing the counseling benefit or tapping into the worklife management resources, the best way to get started is by calling Carebridge at 800.437.0911 (TTY: 711).
During your initial telephonic contact with Carebridge, you will be welcomed to Carebridge services by a member of their administrative team. You will then be transferred to speak with a master’s level clinician or a worklife specialist in the area of your concern. The clinician or worklife specialist will assess your needs and provide you with information, resources and/or referrals to assist with your concern.
For matters that do not need immediate assistance, you can also email Carebridge at clientservice@carebridge.com; a response will be received within one business day.
4. Services and resources are available across the country and abroad.
Whether you are located in Syracuse, New York City, Los Angeles or abroad, assistance is just a phone call away. Carebridge has a broad network of local counselors in all University locations in the United States. And to assist our locations abroad, Carebridge’s international partner, , is available in London, Madrid, Florence, Strasbourg and Santiago.
Note: the contact information for Chestnut Global Partners is specific to each location; please check the website for each country’s access numbers.
5. Carebridge offers resources for supervisors and managers.
The Carebridge Management Consultation Team can help supervisors with team building, setting and keeping goals, supervisory coaching, strategies for difficult conversations, developing talent and many other issues. You can boost your team with Carebridge’s helpful resources!
